ASUS Philippines Announces 4A Quality and Service and Improved ASUS Premium Care Warranty Package

To meet the needs of customers, ASUS aims to take product quality, after-sales service, and product protection plans to new heights.

ASUS Philippines today launched a new and improved ASUS 4A Quality & Service warranty package that elevates customers’ peace of mind with Assured Quality, Always-on Support, All-around Coverage, and an Added-value experience for users of ASUS, ROG, and ASUS Business products.

“At ASUS, we want our customers to have complete confidence in our products. That is why we are introducing this new 4A Quality & Service with improved and comprehensive warranty coverage, so our customers can rely on ASUS with confidence, knowing that their devices and investments are in good hands,” ASUS Philippines Country Manager George Su said.

Most Strictly-tested US Military-grade laptops

Since 2023, all ASUS laptops undergo the most rigorous torture-test regime, strictly tested according to the latest, most-demanding MIL-STD 810H US military-grade standard. The full test suite of 12 test methods and 26 test procedures simulate operation in harsh environmental conditions — including extremes of altitude, temperature and humidity — along with physical vibration and shock tests designed to mimic rough day-to-day handling.

All ASUS laptops also undergo a barrage of 16 grueling durability tests environmental conditions beyond the military grade standard, ensuring that these laptops are durable and reliable, enhancing their longevity, and hence their sustainability.

4A Quality and Service – Elevate your peace of mind

The 4A Guarantee is ASUS’ commitment to quality customer service and encompasses four core ideals that, when combined, ensure that investing in and using an ASUS product will be a positive experience for many years to come.

Assured Quality – Get unrivaled quality and durability with US military-grade certified laptops backed up by expertly-trained ASUS Service Technicians for after-sales support.
Always-on Support – Users can get support whenever they need it, with the built-in MyASUS app via ASUS and ROG social media channels, email, Live Agent Chat support, or ASUS’ dedicated call center.
All-around Coverage – ASUS protects its devices globally through over 100 directly managed Authorized Service Centers in 63 cities nationwide, along with a global network of service centers providing International Notebook Warranty services.
Added-value Experience – Enjoy complete peace of mind with a dedicated ASUS account support portal and Perfect Warranty, which safeguards ASUS laptops against accidental damage.

ASUS Standard Warranty – Free warranty packages out-of-the-box

All ASUS, TUF Gaming, ROG laptops, and ROG Ally come with a standard 2-Year International Warranty, while premium phones, including the ROG Phone series, come with a standard 1-Year Local Warranty.

ASUS, TUF Gaming, and ROG laptops also offer Perfect Warranty, providing one-time coverage for customer-induced damages not covered by the manufacturer’s warranty (such as accidental drop, breakage, liquid spill, and electrical surges) for one year from the date of purchase.

Additionally, ASUS ExpertBook laptops come with a standard 3-year International Warranty, while ASUS ExpertPC, Consumer Desktops, and All-in-One PCs feature a standard 3-year Local Warranty. All ASUS Business laptops and desktops, consumer desktops, and All-in-One PCs also come with on-site support out of the box.

For ASUS, TUF Gaming, ROG laptops, ROG Ally, and ExpertBook, a one-time comprehensive 9-step Preventive Maintenance service is also provided by the local service center during the duration of the Standard Warranty. This ensures that the devices maintain functionality and performance, extending their lifespan, enabling users to keep them for longer periods, thus reducing e-waste and improving ASUS devices’ sustainability.

ASUS Premium Care – Upgraded warranty and protection

Users can take advantage of the enhanced ASUS Premium Care (APC) extended service packages, customized to meet their specific needs – extend the product warranty, expand its coverage, or even revive their device. ASUS Premium Care upgrade packages starting at PHP 2,995 are available for purchase up to six months after the date of purchase.

1-Year International / Local Warranty Extension – Users can protect their investments longer with additional warranty extension
ASUS Perfect Warranty Plus (local accidental damage protection) – Keep new ASUS devices safe and protected from accidental damage with additional 1-Year Perfect Warranty coverage.
HDD/SSD Retention – ASUS safeguards storage on its devices with unlimited free labor and replacement of defective HDD/SSD, offering an option to retain the defective HDD/SSD for third-party data recovery or secure storage.
Carry-in to On-site Upgrade – Hassle-free warranty service straight to ASUS users’ doorsteps by upgrading to On-Site service support.
Battery Service Package – Extended local warranty for ASUS devices’ batteries with one-time battery replacement per year in the event of battery failure.

The full list of service packages, per-device eligibility, and pricing may be found on the official ASUS 4A Quality and Service microsite.

The ASUS 4A Quality and Service advantage

With fast repair turnaround time in 100+ directly managed ASUS Service Centers and fast support call pick-up time made possible by a dedicated call center, ASUS is committed to providing the highest level of after-sales service in the country. The 24/7 On-Site Service warranty application makes booking for on-site service even more convenient, eliminating the need for users to wait until operating hours to book their appointments.

In addition, Perfect Warranty ensures extensive warranty protection for ASUS products with one-time local accidental damage protection and free one-time Preventive Maintenance. This not only covers ASUS products comprehensively but also contributes to reducing e-waste by ensuring their continued operation for years.

Users can enjoy 24/7 support in just one click when they sign up as an ASUS Member, with quick access to everything they need from one portal – manage warranties of ASUS and ROG products, download drivers and software, get support and keep track of repair status, and more.

ASUS 4A Quality and Service is available upon purchase of any ASUS, TUF Gaming, ROG or ASUS Business product. ASUS Premium Care warranty upgrade packages are available upon inquiry at official ASUS/ROG stores and authorized re-sellers.

More information on ASUS 4A Quality and Service may also be found via the official microsite and through the ASUS PH YouTube Channel.